Terms of service
These Terms of Service set out the basis on which SIA "Vitrum shop" supplies goods through shop.vitrumgroup.org. Please read them carefully — they cover ordering, prices and VAT, delivery, returns, warranty and limitations of liability. By placing an order you agree to be bound by these Terms and by our Privacy Policy.
1. General
1.1. These Terms govern use of the online store shop.vitrumgroup.org (the "Store") and the purchase of goods from it. The Store is operated by SIA "Vitrum shop", reg. No. 40003508763, VAT No. LV40003508763, registered address Bitēnu iela 1, Berģi, Garkalnes pag., Ropažu nov., LV-1024, Latvia (the "Seller"). Contact: +371 26 409 234, shop@vitrumgroup.org.
1.2. The Store sells exclusively to businesses, public bodies, associations and institutions acting in the course of a trade or profession. Our offer is not aimed at consumers. By placing an order you confirm that you are purchasing for business purposes. Where goods are nonetheless supplied to a consumer, that consumer's mandatory statutory rights under Latvian and EU law are unaffected by these Terms.
1.3. By placing an order you confirm that you have read and accept these Terms and the Privacy Policy. An order cannot be completed without this confirmation.
2. Use of the website and intellectual property
2.1. You may use the Store only for lawful purposes and must not misuse it or interfere with its operation.
2.2. All content of the Store (text, images, logos, design) belongs to the Seller or its licensors and may not be reproduced or used without prior written consent, except as permitted by law.
3. Products and prices
3.1. Product images are illustrative; packaging and minor details may differ.
3.2. All prices are in euro (EUR) and are shown excluding VAT. The applicable VAT is calculated and added at checkout, together with the delivery cost, before you confirm your order.
3.3. Business buyers registered for VAT in another EU member state may be invoiced under the reverse-charge mechanism where a valid EU VAT registration number is provided at checkout and the goods are dispatched cross-border. Domestic Latvian supplies are invoiced with Latvian VAT.
3.4. The price applied to an order is the price displayed at the time the order is placed and confirmed.
4. Ordering and conclusion of the contract
4.1. Order steps: (1) add product to cart; (2) review the cart; (3) confirm acceptance of these Terms and the Privacy Policy; (4) enter delivery and contact details, including your company name; (5) choose a payment method and confirm payment.
4.2. The purchase contract is concluded when the Seller sends order confirmation by email.
4.3. The Seller may decline or cancel an order (for example where a product is unavailable or a pricing error has occurred), notifying the buyer and refunding any payment received within 14 days.
5. Payment
5.1. The settlement currency is euro (EUR) only.
5.2. Payment methods: payment cards (Visa, Mastercard) via Shopify Payments; bank links (Luminor, Swedbank, SEB, Citadele) via MakeCommerce. Further methods may be added or withdrawn; the current list is always shown at checkout.
5.3. Payment is processed at checkout. The Seller does not store full card details.
6. Delivery
6.1. We deliver to all 27 European Union member states. Collection from our premises at Bitēnu iela 1, Berģi, Garkalnes pag., Ropažu nov., LV-1024 is available by prior arrangement.
6.2. Delivery cost is calculated and displayed at checkout based on your delivery address and the weight and dimensions of your order.
6.3. Order processing. Items held in stock are dispatched within 1–3 business days of payment. Items sourced to order carry a lead time which is confirmed before you order and is typically up to 4 weeks. Unless a longer period is stated and agreed, goods are delivered within 30 days of the order; if we cannot meet the stated or agreed time you may cancel the order and receive a full refund.
6.4. Delivery times after dispatch (indicative, and subject to carrier delays): Latvia 1–3 business days, or up to 5 for pallet and oversized items; Estonia and Lithuania 2–4 business days; the rest of the European Union 3–10 business days. Pallet freight to southern Europe may take longer and is confirmed before dispatch.
6.5. Risk of loss or damage passes to the buyer upon delivery of the goods. If a parcel arrives visibly damaged, note this on the carrier's document and contact us within 24 hours with photographs of the packaging and the product.
6.6. Buyers are responsible for ensuring the delivery address is correct and accessible for the size of goods ordered.
7. Returns and cancellation
7.1. As a business buyer you may request a return within 14 days of receiving the goods, on the terms set out in our Refund policy. Return shipping is paid by the buyer unless the goods are faulty, damaged or not as described.
7.2. Returns must be requested before goods are sent back. Email shop@vitrumgroup.org with your order number and the reason for the return, and we will confirm and provide instructions.
7.3. Returns are not accepted for goods made to your specification or clearly personalised, sealed goods unsealed after delivery which cannot be returned for hygiene reasons, or goods which by their nature become inseparably mixed with other items after delivery.
7.4. Approved refunds are issued to the original payment method within 14 days of our receiving the returned goods or proof of return shipment, whichever is earlier.
8. Warranty and complaints
8.1. We provide a two-year warranty on goods supplied, running from the date of delivery. This is a commercial commitment given by the Seller to its business customers, covering defects in materials and workmanship under normal use in accordance with the manufacturer's instructions. It does not cover fair wear and tear, consumable parts, damage caused by misuse, incorrect installation, inadequate maintenance or unauthorised repair.
8.2. Where the manufacturer provides a longer or more extensive warranty, the manufacturer's terms apply in addition.
8.3. To make a warranty or defect claim, contact shop@vitrumgroup.org with your order number, a description of the defect, and photographs where applicable.
8.4. We respond to complaints within 15 working days.
9. Liability
9.1. The Seller is not liable for indirect or consequential losses, including loss of profit or business interruption, or for delays caused by circumstances beyond its reasonable control (force majeure).
9.2. Nothing in these Terms limits liability that cannot be excluded by law.
10. Personal data
10.1. Personal data collected during purchase are processed in accordance with our Privacy Policy.
11. Governing law and disputes
11.1. These Terms are governed by the law of the Republic of Latvia.
11.2. Disputes shall first be resolved by negotiation. If negotiation fails, disputes are subject to the jurisdiction of the courts of the Republic of Latvia.
12. Changes to these Terms
12.1. The Seller may update these Terms. Updated Terms are published on this page and apply to orders placed after the date of publication.
Contact
SIA "Vitrum shop", reg. No. 40003508763, VAT No. LV40003508763
Bitēnu iela 1, Berģi, Garkalnes pag., Ropažu nov., LV-1024, Latvia
Email: shop@vitrumgroup.org · Phone: +371 26 409 234