Kohaletoimetamine
SIA "Vitrum shop" supplies commercial catering and refrigeration equipment to businesses, public bodies, associations and institutions. Our offer is not aimed at consumers.
Where we deliver
We deliver to all 27 European Union member states. Collection from our premises at Bitēnu iela 1, Berģi, Garkalnes pag., Ropažu nov., LV-1024 is also available by prior arrangement.
Shipping costs
Shipping cost depends on the delivery address and on the weight and dimensions of your order. It is calculated and shown at checkout before you complete the purchase. For some destinations, and for oversized or pallet freight, the cost and delivery time are confirmed with you before the order is finalised.
Order processing
Items held in stock are dispatched within 1–3 business days of payment.
Many items are sourced to order from our suppliers. These carry a lead time which is confirmed before you order and is typically up to 4 weeks.
Unless a longer period is stated and agreed, goods are delivered within 30 days of the order. If we cannot deliver within the stated or agreed time, you may cancel the order and receive a full refund.
Delivery times
Once your order has been dispatched, indicative transit times are:
- Latvia — 1–3 business days, or up to 5 for pallet and oversized items
- Estonia and Lithuania — 2–4 business days
- Rest of the European Union — 3–10 business days
Pallet freight to southern Europe may take longer and is confirmed before dispatch. Transit times are indicative and may vary due to carrier delays.
Delivery methods
Delivery is carried out by third-party carriers, including delivery partners such as Venipack. Larger and heavier equipment is shipped as pallet freight. Kerbside delivery is standard; if you need delivery to a specific floor or room, tell us before ordering so we can arrange and quote it.
Receiving your order
Please check the consignment on arrival. If a parcel or pallet arrives visibly damaged, note this on the carrier's document before signing and contact us within 24 hours with photographs of both the packaging and the product.
Risk of loss or damage passes to the buyer upon delivery of the goods.
Returns
You may request a return within 14 days of receiving your order. Return shipping is paid by the buyer unless the goods are faulty, damaged or not as described. Full details are in our Refund policy.
Contact
For any question about delivery:
Email: shop@vitrumgroup.org · Phone: +371 26 409 234
SIA "Vitrum shop", reg. No. 40003508763, VAT No. LV40003508763
Bitēnu iela 1, Berģi, Garkalnes pag., Ropažu nov., LV-1024, Latvia